At Golo Game, we handle your personal information with the same care we put into building the platform itself. This Privacy Policy explains exactly what data we collect, why we collect it, how it's stored and what rights you have over it — written plainly, so there's no guesswork.
This Privacy Policy explains how Golo Game ("we", "us", "our") collects, processes, stores and protects the personal information of players who register and use the Golo Game platform at gologame.biz. It also describes your rights as a data subject and how you can exercise them.
Golo Game was built for Pakistani players and is fully operated in Pakistani Rupees (PKR). Our approach to privacy reflects that local context — we understand that Pakistani players are increasingly conscious of where their personal and financial data goes, and we take that seriously.
By creating a Golo Game account, or by continuing to use the platform after any update to this policy, you confirm that you have read and understood how we handle your data. This policy is incorporated into and must be read alongside the Terms and Conditions.
Golo Game collects personal information in three main ways: information you provide directly, information generated automatically when you use the platform, and information we receive from payment processors.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Easypaisa/JazzCash wallet number, bank account IBAN, card details (last 4 digits only) | Deposit & withdrawal setup |
| Verification Documents | CNIC image (front & back), selfie for liveness check | KYC / first withdrawal |
| Support Communications | Messages sent to support via email or live chat | When you contact us |
When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, the relevant payment processor shares limited transaction confirmation data with us — including transaction reference, amount, timestamp and the payment method identifier. We do not receive or store full card numbers or mobile banking PINs.
Every piece of data Golo Game collects is used for a specific, legitimate purpose. We do not collect data speculatively or for general marketing databases.
Creating and maintaining your Golo Game account, verifying your identity, managing login security and processing account changes or closures.
Processing deposits and withdrawals in PKR, reconciling transactions, investigating payment disputes and complying with financial record-keeping obligations.
Detecting and preventing fraudulent accounts, bonus abuse, money laundering, underage gambling and other activities that would harm players or the platform's integrity.
Monitoring gaming patterns to identify signs of problem gambling behaviour, applying self-exclusion or cooling-off tools, and personalising responsible gaming prompts.
Responding to your queries, investigating complaints, processing refund requests and maintaining a record of your interactions with our support team for quality and accountability.
Analysing anonymised and aggregated usage data to improve game performance, optimise payment flows, fix bugs and develop new features that Pakistani players actually want.
Golo Game processes your personal data on the following legal grounds:
Golo Game does not sell your personal data to any third party. We share data only in the following limited circumstances:
Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT partners and card networks receive the minimum information required to execute and verify your transactions. These processors are bound by their own data protection obligations.
KYC (Know Your Customer) verification may involve a third-party identity verification service that checks your CNIC and selfie against official records. Data shared for this purpose is used solely for identity verification and is not retained by the provider beyond what is legally required.
Cloud hosting, database management and analytics tools that operate as data processors under contracts requiring them to process data only on our instructions and to maintain appropriate security standards.
Where required by law, court order or regulatory demand, Golo Game may disclose personal data to relevant authorities. We will notify you of any such disclosure where legally permitted to do so.
We keep your personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal & regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC documents (CNIC, selfie) | 5 years after account closure | Anti-money laundering compliance |
| Game activity logs | 3 years from date of activity | Dispute resolution & fraud detection |
| Support communications | 3 years from last interaction | Quality assurance & dispute history |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
After the relevant retention period, data is securely deleted or anonymised so that it can no longer be linked to any individual.
Golo Game uses multiple layers of technical and organisational security to protect your personal information:
All data in transit is encrypted with 256-bit TLS/SSL. Sensitive data at rest — including CNIC images and financial records — is encrypted using AES-256.
Player data is accessible only to staff with a specific need to access it. Access is role-based, logged and reviewed regularly. Two-factor authentication is required for all internal admin access.
Servers are hosted on enterprise-grade cloud infrastructure with automated threat detection, DDoS protection and regular penetration testing by independent security teams.
Golo Game uses cookies and similar technologies to make the platform work properly and to understand how it's being used. A cookie is a small text file stored on your device when you visit a website.
| Cookie Type | Purpose | Duration | Can You Opt Out? |
|---|---|---|---|
| Session management, login state, security tokens | Session / up to 30 days | No — required for the platform to function | |
| Page visit counts, feature usage, error tracking (anonymised) | Up to 12 months | Yes — from cookie settings | |
| Language settings, notification preferences, layout choices | Up to 12 months | Yes — from cookie settings |
You can manage or delete cookies from your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly — you will not be able to log in or place bets without them.
Golo Game does not use third-party advertising cookies or share cookie data with advertising networks.
As a Golo Game player, you have the following rights regarding your personal data. You can exercise any of these rights by emailing support@gologame.biz with the subject line "Data Rights Request" from your registered email address.
Request a copy of all personal data we hold about you. We will respond within 30 days with a structured data export.
If any data we hold about you is inaccurate or incomplete, you have the right to request correction. We'll update records within 14 days.
Request deletion of your personal data. Where legal retention obligations apply (e.g. financial records), we will delete everything we're legally permitted to delete and explain what must be retained and why.
Ask us to pause processing of your data while a dispute or correction request is being resolved, without deleting the data.
Receive your account data in a structured, machine-readable format (JSON or CSV) so you can transfer it to another service if you choose.
Object to processing based on legitimate interests, including profiling for responsible gaming purposes. We will review and respond within 30 days.
Golo Game does not knowingly collect personal data from anyone under the age of 18. The platform requires all players to confirm their age at registration, and identity verification (CNIC check) is required before any withdrawal is processed.
If we become aware that an account belongs to a person under 18, we will immediately suspend the account, void any wagers placed, return the original deposit amount to the payment method used and delete all associated personal data except the minimum required to record the age verification failure for compliance purposes.
Golo Game may update this Privacy Policy from time to time. When material changes are made — for example, new data uses, new third-party processors or changes to retention periods — we will notify you via an in-app banner and to your registered email address at least 7 days before changes take effect.
The updated policy will always be accessible at gologame.biz/privacy-policy with a revised "Last Updated" date at the top. Your continued use of the platform after the effective date of any change constitutes acceptance of the updated policy.
If you do not agree with a material change to this policy, you have the right to request deletion of your data and close your account before the change takes effect, by contacting support@gologame.biz.
For any questions about this Privacy Policy, about how Golo Game handles your personal data, or to exercise any of your data rights, use the channels below. Our support team operates on Pakistan Standard Time (PKT).
support@gologame.biz
Use subject: "Data Rights Request"
Response within 48 hours (business days, PKT)
Available from your account dashboard
Typical response: under 5 minutes
During PKT business hours
For responsible gaming concerns, please also visit our dedicated Responsible Gaming page. For the complete terms governing your account, see the Terms and Conditions.
Knowing your privacy is protected makes everything more enjoyable. Register on Golo Game free today, deposit from Rs 100 via Easypaisa or JazzCash and get full access to Teen Patti, Poker, Aviator, Ludo and live PSL cricket.
18+ only · Terms Apply · Play Responsibly · All amounts in PKR